FAQ


1. I bought some Nanowhite products but I’m confused which to use first?
Zoom over to here for our FULL skin care regime.

2. Do I need to use all of the products to see results?
You can use individual Nanowhite products as part of your skin care regime. However, they have been designed to work as a system, so using them together is highly recommended for optimum results.

3. How long before I see result from using Nanowhite products?
Individual results may vary. However, we would recommend using whole series of Nanowhite products for minimum 3 months to achieve optimum results as they have been designed to work as a system.

4. What is the difference between Nanowhite and Nanowhite Fresh?
Nanowhite range is effective for general maintenance and whitening, suitable for all skin types whilst Nanowhite Fresh range is specially formulated for oily skin.

5. Can I use both Nanowhite and Nanowhite Fresh?
Yes, you can though it is highly recommended that you use the product range that is suitable for your skin type.

6. What are the directions for using Nanowhite’s products?
Zoom over to here for our FULL skin care regime step by step guide.

7. What are the basic products I should try out?
Normal Skin
You should consider trying a basic ‘Nanowhite Must Have 123′ sequence of products which includes Nanowhite Awakening Snow Wash 100g + Nanowhite Refining Toner 200ml + Nanowhite Double Action Whitening Gel Cream 40ml for daily use as a basic skincare routine.

Oily Skin
You should consider trying our Nanowhite Fresh range which is specially formulated for oily skin. Nanowhite Fresh range includes Nonowhite Fresh Foam Cleanser, Nanowhite Fresh Miracle Mist, Nanowhite Dark Sport corrector on your affected spots and Nanowhite Fresh Mattifying Moisturizer. Also, we would suggest a Nano white Anti Dull Scrub for weekly exfoliating.

8. What is the shelf life of your products?
The shelf life varies by product but generally our products shelf life is 3 years from the manufacturing date. Each item will have manufacture date or expiry date stamped on the box. Once opened, kindly use within 6 months to ensure maximum effectiveness and maximum benefit to you.

9. What is your product price range?
Our product price ranges from RM 8.50 – RM 55.90. Zoom over to here for our product catalogue and price list.

10. Where can I purchase Nanowhite products?
Nanowhite product is widely available in all leading pharmacies and major super and hypermarkets in Malaysia.

11. Can I purchase Nanowhite products online?
You may purchase the products from our retail partner’s e-commerce platform at http://www.watsons.com.my/ or https://online.guardian.com.my/index.php/.

12. How do I know my skin type?

13. Can I use Nanowhite products if I have skin sensitive / allergies problem?
Nanowhite skin care products made of save natural ingredients. While suitable for all skin types, as with any skin care product, you should determine your individual sensitivity by testing Nanowhite products on a small area before beginning full use. Of course, if at any time you notice any skin irritation, you should discontinue use.

14. I tried the products and I noticed that my skin was sensitive to it. What should I do?
Please discontinue use of product immediately if signs of irritation occur. You may test the product on a small patch of skin, such as your elbow, wrist or the back of your ear, and leave it 24 hours for observation. If there are no responses such as redness, swelling and itching, then you may continue usage of product(s). We suggest you consult a dermatologist before using any kind of skincare product in the future if you have sensitive skin.

15. Are Nanowhite products safe to use during pregnancy?
We always ask that our customers kindly consult with their primary care physician to confirm any skincare product to make sure it is suitable for their personal use. However, Nanowhite products do not contain any harmful ingredients and should be safe to use during pregnancy.

If you have a question that was not answered here, please submit your query here or visit our Facebook page here and our team will be in touch with you soon.